Question 1

Can I customise the gifts?

Accepted Answer

Absolutely. Almost every product can be personalised with names, dates, photos and your own message. Just leave a note at checkout or WhatsApp us.

Question 2

How long does delivery take?

Accepted Answer

Ready-to-ship gifts arrive in 3–5 days. Customised hampers take 5–7 days to handcraft, plus shipping.

Question 3

Do you ship across India?

Accepted Answer

Yes, we ship pan-India. Free shipping on orders above ₹4999.

Question 4

Do you do bulk orders for weddings or events?

Accepted Answer

Yes! We love bulk orders. WhatsApp us with your requirements and we'll craft a custom quote.

Question 5

What payment options do you accept?

Accepted Answer

UPI, Google Pay, PhonePe, Paytm, all major cards, net banking, and Cash on Delivery.

Question 6

Can I track my order?

Accepted Answer

Yes — you'll receive a tracking link via SMS, email and WhatsApp once your gift ships.

Question 7

Do you offer gift wrapping?

Accepted Answer

Every order is gift-wrapped for free in silk ribbon and our signature hand-stamped wax seal.

Question 8

What is your return policy?

Accepted Answer

Customised items are non-returnable, but if anything arrives damaged, we'll replace it free of charge within 48 hours.

Question 9

Do you sell digital gift cards?

Accepted Answer

Yes — gift cards from ₹500 to ₹10,000 are available. WhatsApp us to purchase one.

Frequently Asked Questions